Guest Relations Officer (Bilingual)

The Bilingual Guest Relations Officer will serve as the main point of contact for guests, ensuring a smooth, pleasant, and personalized experience from arrival to departure. The ideal candidate will be fluent in English and Arabic (or another second language), have a warm and professional demeanor, and possess strong communication and problem-solving skills suited to a luxury hospitality environment.

Key Responsibilities:

• Welcome and assist guests upon arrival and throughout their stay with professionalism and courtesy.
• Handle guest inquiries, requests, and complaints promptly, ensuring high levels of satisfaction.
• Coordinate with various departments (Housekeeping, F&B, Concierge, etc.) to fulfill guest needs efficiently.
• Maintain accurate guest records and profiles for personalized service.
• Assist in arranging reservations, transportation, and other guest-related services.
• Support the Front Office in daily operations and ensure seamless check-in and check-out experiences.
• Promote hotel services, facilities, and special offers to enhance guest satisfaction and revenue.
• Uphold company standards in grooming, communication, and service delivery at all times.

Qualifications and Requirements:

• Bilingual proficiency – fluent in English and Arabic (or another widely spoken language).
• Minimum 2 years of experience in guest relations, front office, or customer service, preferably in a luxury hotel or hospitality setting.
• Excellent communication, interpersonal, and problem-solving skills.
• Professional, approachable, and service-oriented personality.
• Strong organizational and multitasking abilities.
• Must be locally available in Qatar with NOC and ready to join immediately.

Contract Details:

• Duration: 6 Months (extendable based on performance and business needs)
• Working Hours: As per hospitality shift schedule
• Compensation: Competitive salary package based on experience

Core Competencies:

• Customer Service Excellence
• Communication and Interpersonal Skills
• Problem Solving and Conflict Resolution
• Professionalism and Confidentiality
• Team Collaboration and Flexibility

Job Type: Contract
Contract length: 6 months

Pay: QAR4,000.00 - QAR6,000.00 per month