Guest Relations Officer ( Female)

About us:

At TU Holdings Group, we are committed to excellence and innovation across a diverse portfolio of businesses. Our operations span various sectors including food and beverage, retail, trading, sports and events, beauty and wellness, and engineering and consultation.

TU Holdings Group is dedicated to continuous growth and development, always striving to meet the evolving needs of our customers and partners of ADNOC, Hilton Hotels & Resorts, Yas Bay, Abu Dhabi Airports, ALDAR, Holiday Inn, IHG Hotels & Resorts, SIEMENS & MIRAL.

About job

Position :- Guest Relations Officer.

Location :- Abu Dhabi

Job Description :-The Guest Relations Officer is responsible for ensuring exceptional customer experiences by welcoming guests, addressing inquiries, resolving complaints, and maintaining high service standards. This role plays a key part in building strong guest relationships and enhancing the restaurant’s reputation.

Key Responsibilities:

• Greet and welcome guests in a friendly and professional manner.
• Ensure all guests are attended to promptly and seated efficiently.
• Handle guest inquiries, feedback, and complaints with professionalism and urgency.
• Coordinate with service staff to ensure smooth operations and guest satisfaction.
• Monitor dining areas to maintain cleanliness, ambiance, and service quality.
• Assist in managing reservations and special guest requests.
• Follow up with guests to ensure satisfaction and encourage repeat visits.
• Maintain a log of guest feedback and report insights to management.
• Support promotional activities and guest engagement initiatives.

Requirements & Qualifications:

• Proven experience in hospitality, preferably in a restaurant or hotel environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Professional appearance and positive attitude.
• Ability to work in a fast-paced environment and handle pressure.
• Flexibility to work shifts, weekends, and holidays.
• Knowledge of reservation systems is an advantage.

Key Skills:

• Customer Service Excellence
• Communication Skills
• Conflict Resolution
• Attention to Detail
• Team Collaboration

What’s Next?

Once receiving your application, our recruiting team will screen and match your skills, experience, and potential team fit against the role requirements. We ask for your patience as the team completes the volume of applications with a reasonable timeframe.

We invite you to get to know more about our company by visiting https://tuholdings.ae/ and follow us on LinkedIn , Instagram , Facebook .

Work Location: In person