Guest Relations Officer (GRO)

- Greet and welcome guests warmly upon arrival.

- Assist guests with reservations, seating, and special requests.

- Handle guest inquiries, complaints, and feedback professionally.

- Coordinate with the service and kitchen teams to ensure smooth operations.

- Maintain an organized reservation system and manage waitlists efficiently.

- Provide information about the restaurant's menu, specials, and promotions.

- Foster a welcoming and pleasant environment for all patrons.

- Assist in organizing special events and VIP guest experiences.

- Ensure compliance with restaurant policies and standards of service.

- Collect and record customer feedback at the end of their dining experience to help improve service quality.

Job Location: Defence phase 5 khadda Market Karachi

Job Type: Full-time

Pay: Rs30,000.00 per month

Work Location: In person