Guest Relations Officer (GRO)

Key responsibilities:

- Greet and welcome guests warmly upon arrival.

- Assist guests with reservations, seating, and special requests.

- Handle guest inquiries, complaints, and feedback professionally.

- Coordinate with the service and kitchen teams to ensure smooth operations.

- Maintain an organized reservation system and manage waitlists efficiently.

- Provide information about the restaurant's menu, specials, and promotions.

- Foster a welcoming and pleasant environment for all patrons.

- Assist in organizing special events and VIP guest experiences.

- Ensure compliance with restaurant policies and standards of service.

- Collect and record customer feedback at the end of their dining experience to help improve service quality.

Key requirements:

- Minimum intermediate or bachelors degree in any field

- Prior restaurant experience will be preferred

- Good communication skills

Location: North Nazimabad and Defence Phase 5, Karachi

Timing : 5PM to 3AM for North Nazimabad (Night Shift) and 7PM to 5AM for Defence Phase 5( Night Shift)

Job Type: Full-time

Pay: Up to Rs30,000.00 per month

Work Location: In person