Guest Relations Officer/ Receptionist

Job description:

Astrik is looking for Receptionist. (Female Only)

Skilled In:

Communication Skills

Customer Service

Problem-Solving Skills

Multitasking

Responsibilities:

Deliver exceptional guest experiences in a friendly atmosphere.

Collect and analyze feedback to identify areas for improvement.

Assist in training new staff on guest service protocols and best practices.

Perform administrative tasks, including maintaining accurate records and managing schedules.

Oversee front desk operations, ensuring smooth check-in and check-out processes.

Manage phone and email inquiries, directing them to the appropriate departments as needed.

Efficiently managing our office supply inventory is essential for a productive work environment. Prioritize keeping our supplies fully stocked!

Requirements:

High school diploma or equivalent; degree in hospitality or related field preferred.

Previous experience in guest relations or customer service is a plus.

Excellent verbal and written communication skills.

Proficiency in basic Excel for data entry and reporting.

Location: Clifton Block 5, Karachi
Shift: Night

Job Type: Full-time

Pay: Rs50,000.00 - Rs80,000.00 per month

Work Location: In person