Customer Support Specialist (Pharmacist )

Key Responsibilities

• Manage inbound and outbound calls, as well as WhatsApp communications, to assist customers and connect them with doctors.
• Handle the complete 6–7 step customer process from order placement and confirmation to post-service feedback.
• Deliver accurate, empathetic, and professional customer interactions at all times.
• Maintain detailed and updated records in CRM systems.
• Achieve KPIs related to call quality, customer satisfaction, and service efficiency.
• Collaborate with team members to enhance processes and overall customer experience.
• Share insights and feedback to continuously improve campaign performance.

Qualifications

Education:

• Bachelor’s degree in Business Administration, Pharmacy, Health Sciences, or a related field.
• Intermediate-qualified candidates with strong call centre experience are also encouraged to apply.

Experience & Skills:

• 1–3 years of experience in customer service or contact centers (experience with Ibex or other reputed BPOs preferred).
• Prior experience in healthcare or wellness campaigns is mandatory.
• Excellent communication skills in English and Urdu (both written and verbal).
• Strong interpersonal skills, empathy, and customer-oriented mindset.
• Ability to manage high call volumes professionally.
• Proficient in CRM and call center software.

Job Type: Full-time

Work Location: In person