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Guest Room Attendant

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

POSITION SUMMARY

The employee in this position is responsible for providing superior service to both internal and external guests. They are responsible for cleaning hotel guest rooms and other hotel areas as assigned. They must maintain a fun and friendly attitude with employees and guests and ensure that areas are clean and safe for guests and employees.

HOW YOU WILL CREATE THE EXTRAORDINARY

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive.

Has the ability to work effectively and courteously with fellow employees.
Has the resiliency to deal with difficult guests in all types of business conditions and answers customer questions in a courteous and professional manner.
Responsible for cleaning hotel public areas and guest rooms according to company standards and training.
Follow strict key control policy.
Assist guests with luggage as needed and all reasonable requests.
Has a thorough knowledge of all special events and promotional activities.
Completes all company required training within designated time frames.
Act in ways that will surprise and delight our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a “yes we can” attitude, every guest every time.
Completes alcohol training and acquires/maintains certification.
Other duties as assigned.

WHAT YOU WILL NEED

JOB QUALIFICATIONS

A high school diploma or GED equivalent preferred.
Ability to read, write and understand simple instructions. Good oral communication skills.
Knowledge of the safe use of cleaning products.
Ability to use standard household and commercial cleaning equipment safely.
Ability to work under frequent time pressure in an interruptive environment.
Ability to maintain a pleasant, friendly and welcoming attitude at all times.
Ability to be at work on time as scheduled on a regular basis which may include nights, weekends, and holidays

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

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