Guest Room Attendant

About Company:

Our vision is to become the premier hotel development company with a concentration in Washington, committed to excellence through strategic development and continued innovation in the hospitality industry. Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments.

Our mission is to provide the ultimate guest experience through exceptionally talented associates committed to providing true hospitality. We do this by providing support, training, and growth for our team members while being fiscally responsible to our owners and investors.

About the Role:

The Guest Room Attendant plays a vital role in ensuring that all guest rooms and public areas within the hotel are maintained to the highest standards of cleanliness and comfort. This position directly impacts guest satisfaction by providing a welcoming and hygienic environment that meets or exceeds the expectations of all visitors. The attendant is responsible for thorough cleaning, restocking supplies, and reporting any maintenance issues to ensure a seamless guest experience. Attention to detail and a proactive approach are essential to uphold the hotel's reputation for excellence. Ultimately, the Guest Room Attendant contributes to creating a positive and memorable stay for every guest through consistent and dedicated service.

Minimum Qualifications:

• High school diploma or equivalent.


• Previous experience in housekeeping or a similar role preferred but not required.


• Ability to read, write, and communicate effectively in English or Spanish.


• Physical ability to perform cleaning tasks, including standing, bending, and lifting for extended periods.


• Availability to work flexible hours, including weekends and holidays.

Preferred Qualifications:

• Experience working in a hotel or hospitality environment.


• Basic knowledge of cleaning chemicals and supplies.


• Customer service experience with a focus on guest satisfaction.


• Ability to work independently and as part of a team.


• Familiarity with safety and sanitation standards in hospitality.

Responsibilities:

• Clean and sanitize guest rooms, including making beds, dusting, vacuuming, and cleaning bathrooms to ensure a spotless environment.


• Replenish room supplies such as toiletries, towels, and minibar items according to hotel standards.


• Report any maintenance issues, safety hazards, or lost and found items to the appropriate department promptly.


• Ensure all cleaning equipment and supplies are used safely and stored properly after each shift.


• Collaborate with the housekeeping team and other hotel staff to maintain overall cleanliness and guest satisfaction.

Skills:

The required skills such as attention to detail and physical stamina are essential for performing thorough cleaning and maintaining guest room standards daily. Effective communication skills enable the attendant to report issues clearly and interact courteously with guests and team members. Preferred skills like customer service and knowledge of cleaning products enhance the ability to anticipate guest needs and use supplies safely and efficiently. Time management skills help in completing assigned tasks within scheduled shifts while maintaining quality. Together, these skills ensure the Guest Room Attendant contributes positively to the overall guest experience and hotel operations.