Guest Service Agent

1. Specific Duties and Responsibilities:

1.1 Ensures incoming guests are given the highest possible personal service.

1.2 Maintains effective communication with all related departments to ensure smooth service delivery.

1.3 Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.

1.4 Greets guests on their arrival ensuring they feel expected and welcome.

1.5 Ensures the guest receives the accommodation he/she is expecting.

1.6 Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.

1.7 Deals swiftly, efficiently and sensitively to guest complaints and follows through.

1.8 Maintains awareness of guest profile through the Wish.Net guest history.

1.9 Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.

1.10 Receives payments by cash, credit card or account, adhering to the company Credit Policy at all times.

2.

2.1 To promote efficiency, confidence, courtesy and an extremely high standard of social skills.

2.2 To generally promote and ensure good inter-departmental relations.

2.3 To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.

2.4 To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.

2.5 To adhere to Company and Hotel rules and regulations at all times.

Job Type: Full-time