Guest Service Agent

• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Accommodating general and unique requests.
• Diffusing conflict or tense situations with guests.

Guest Service Representative Requirements:

• Graduate/Diploma in Hospitality Management.
• 2+ years of experience in 3 or 4 star Hotels.
• Exceptional interpersonal skills.
• Experience in Hotel Software IDS.
• Excellent written and verbal communication.
• Good time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills.

Job Type: Full-time

Application Question(s):

• Are you available in UAE and willing to join immediately ?
• List the names of hotel software you’re familiar with?
• What is your current visa status ?

Experience:

• Hotel: 1 year (Required)