Guest Service Agent

Job Description

• Will be passionate in delivering high level of service to internal and external guests alike and adhere to all brand standards, compliance standards and training schedules to sustain and contribute to the premium service delivered at Sheraton Istanbul Levent.
• Will manage the switchboard where all incoming calls and external phone calls are done in accordance to Marriott International and Sheraton brand standards, with a high level of service understanding.
• Will be able to handle all guest related requests/defects either via the phone or in the Guest Services Office area and properly inform supervisors for further follow up and action.
• Will be responsible to keep the office and equipment clean and organized at all times, prepare daily wake up lists, make live wake up calls, prepare daily reports through Opera .
• Will be responsible of taking room service orders in accordance to brand standards.
• Will be highly familiar with all emergency procedures: bomb threat, fire alarm, death and evacuation plans.
• Will ensure that Guest Response Process is in place and all follow-up calls are made and will actively contribute to getting feedback from guests regarding their preferences.
• Will act as a communication agent between departments when necessary and ensure all guest related issues are addressed in a prompt and efficient manner.
• Will work with transparency and integrity, contributing to team work and spirit, at all times.

Required Skills

Summary Info

Position

:

Misafir İlişkileri Görevlisi

Sector

:

Turizm - Otelcilik

Department

:

Turizm - Otelcilik

Working Type

:

Tam zamanlı

Working Preference

:

İş Yerinde

Career Level

:

Uzman

Location

:

İstanbul Avrupa Yakası Kağıthane

Experience

:

2-7 yıl

Refresh Date

:

8.12.2025

Last Application Date

:

19.01.2026