Guest Service Agent

We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. Additionally, you will be responsible for checking guests in and out, and providing recommendations for local attractions and dining options.

Duties & Responsibilities:

• Welcoming guests as they arrive and checking them into their rooms
• Answering phone calls and responding to guest inquiries
• Handling guest complaints and resolving issues in a timely and professional manner
• Processing payments and maintaining accurate guest records
• Assisting guests with luggage and other requests
• Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
• Maintaining a clean and organized front desk area
• Providing information about hotel amenities, local attractions, and restaurants
• Upselling hotel services
• Ensuring guest satisfaction throughout their stay

Job Types: Full-time, Permanent, Fresher

Pay: AED1,400.00 - AED1,440.00 per month

Application Question(s):

• Are you locally available in UAE and able to join immediately?

Experience:

• Guest Service: 1 year (Required)