Guest service agent

We are pleased to announce an internal vacancy for the position of Guest Service Agent within the Front Office team. This role is key to delivering outstanding guest experiences, handling check-in and check-out procedures, and ensuring all guest needs are met in a professional and courteous manner.

Key Responsibilities:

• Welcome and assist guests in a friendly and professional manner
• Perform check-in and check-out procedures using the property management system
• Respond to guest inquiries and provide accurate information and support
• Coordinate with other departments to ensure guest satisfaction
• Handle guest complaints or feedback in a timely and effective way
• Promote hotel services and facilities when appropriate

Qualifications:

• Previous experience in hospitality or customer service is preferred
• Strong communication and teamwork skills
• Fluency in English and Arabic is required
• Ability to work shifts, including weekends and holidays