Guest Service Agent

Responsibilities: include but not limited to:

• Ensure full liaison with other members of the team.
• Strong communication with other departments, especially Reservations and Concierge.
• Strong relationship with guests and internal customers.
• Ensure prompt, efficient and courteous reception of guests.
• Record and administer arrival and departures with room allocations of the day.
• Assist in training new staff members, coach them and monitor their performance
• Ensure the desk is covered at all times, allocating meal breaks sensibly.
• Full awareness of current daily status of hotel.
• Ensure to attend pre shift briefing for smooth hand over to next shift.
• Thoroughly conversant with all room types, décor and outlook.
• Communication and recording of complaints.
• Be aware of daily functions, events, VIP and group arrivals.
• Ensure pre-room allocation in order to have room ready upon arrival as per expected arrival flight time.
• To ensure that no information regarding guest names, details or room numbers is given to unauthorized persons.
• To be fully aware of the Health and safety Policy.

Qualification & Requirements:

• Graduate degree holder preferred.
• 3 years' experience, 1 year in similar position.
• Hospitality Industry and Hotel Management.
• Inter-Personal skills
• Good communication skills & Good guest service skills.
• Well groomed & presentable

Location: Lahore

Job Type: Full-time

Work Location: In person