Guest Service Agent

The Award Winning Boulder-North Hampton Inn & Suites by Hilton is now hiring for Guest Service Agents. Join our outstanding team! Flexible availability preferred, Competitive wage offered.

Please send resume or come in person to fill out an application at 6333 Lookout Rd., Boulder, CO 80301.

As a Guest Service Agent, you would be responsible for greeting, registering guests and checking guests out of the hotel. Daily functions include making, changing and cancelling hotel reservations, performing cash handling transactions and posting room charges for hotel services. These duties are in conjunction with assisting the hotel in our continuing efforts to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, providing a welcome packet and ensuring guest knows location of room and hotel amenities. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment and confirming guest satisfaction with their stay. Demonstrating thorough knowledge including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve for guest satisfaction, as needed. Receive, input, retrieve and relay messages to guests, as needed. This position requires standing for the entire shift.

Applicant must be able to lift 20lbs.

This position can be either part time or full time based upon availability. Weeknight shift and/or weekend availability needed.

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Commuter assistance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Hospitality: 1 year (Preferred)

Ability to Commute:

• Boulder, CO 80301 (Required)

Work Location: In person