Guest Service Agent

The Jefferson Hotel in Richmond, VA is seeking a friendly and guest-focused Guest Service Agent to join our Front Office team. This position plays a key role in creating exceptional guest experiences through professionalism, attentiveness, and genuine hospitality.

Schedule & Availability
This position requires full flexibility, with availability to work any day of the week, including weekends and holidays, between 7:00 a.m. and 11:00 p.m.

Key Requirements

• Availability: Must be available to work any day of the week, including weekends and holidays, during the hours of 7:00 a.m. – 11:00 p.m.
• Customer Service Experience: Prior experience in a guest service or hospitality role required.
• Technical Skills: Proficiency with computers, multi-line phone systems, and Microsoft Office; hotel system experience preferred.
• Communication: Excellent verbal and written communication skills.
• Professionalism: Reliable, polished, and comfortable working independently and as part of a team.
• Attention to Detail: Strong organizational skills and accuracy in handling guest information and payments.
• Ability to Stand for entirety of 8 to 10 hour shift.

Responsibilities

• Welcome and assist guests with warmth and professionalism throughout their stay.
• Execute all check-in and check-out procedures efficiently and accurately.
• Assist with room reservations, dining reservations, and general guest inquiries.
• Serve as a Hotel Operator when assigned, managing phone calls and messages with clarity and care.
• Process payments, verify billing accuracy, and post charges appropriately.
• Communicate effectively with other departments to ensure seamless service.
• Address guest concerns promptly and courteously.
• Maintain a clean and organized front desk and lobby area.
• Complete required reports and documentation accurately.
• Perform additional duties as assigned by Front Office leadership.

Qualifications

• High school diploma or equivalent required.
• Prior front desk or reservations experience preferred.
• Positive attitude and professional appearance.
• Ability to multitask in a fast-paced environment.
• Ability to stand for extended periods of time.

Why Work Here
At The Jefferson Hotel, you’ll be part of a dedicated team that takes pride in providing gracious, personalized service to every guest. Team members enjoy a supportive and professional work environment with opportunities for growth and development. The culture is centered around respect, teamwork, and service excellence, with employee meals, parking, and uniforms provided.