Guest Service Agent (Female)

Job Title: Guest Service Agent (Female)
Department: Front Office

Job Summary:
We are seeking a friendly, professional, and customer-focused Female Guest Service Agent (GSA) to join our Front Office team. The ideal candidate will have 1–2 years of hotel experience and a passion for delivering exceptional guest service. She will be responsible for ensuring smooth check-in and check-out procedures while providing a welcoming and memorable experience for all guests.

Key Responsibilities:

• Greet and welcome guests in a warm and professional manner
• Perform check-in and check-out procedures efficiently
• Handle guest inquiries, requests, and complaints promptly and courteously
• Answer phone calls and respond to emails in a professional manner
• Process reservations, cancellations, and room changes
• Maintain accurate guest records and billing information
• Coordinate with housekeeping and other departments to ensure guest satisfaction
• Handle cash, card transactions, and maintain proper records
• Ensure the front desk area is clean, organized, and presentable at all times
• Follow hotel policies, procedures, and service standards

Requirements:

• 1–2 years of experience in a hotel front office role
• Good communication and interpersonal skills
• Presentable and well-groomed appearance
• Ability to work in shifts, including weekends and holidays
• Basic knowledge of hotel management systems
• Strong problem-solving skills and attention to detail
• Fluency in English (additional languages are an advantage)

Preferred Skills:

• Customer-oriented mindset
• Ability to work under pressure
• Team player with a positive attitude

Job Type: Full-time