Guest Service Agent - Hampton Inn by Hilton

We are seeking a dedicated and friendly Guest Service Agent to join our team at the Hampton Inn by Hilton - Commack, NY. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role is vital in creating memorable experiences for our guests at our hotel.

Responsibilities:

• Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
• Manage front desk operations, including check-in and check-out procedures.
• Handle guest inquiries and complaints with professionalism and efficiency.
• Utilize phone systems to assist guests with reservations and information requests.
• Maintain accurate records of guest information and transactions.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Provide information about local attractions, services, and amenities.
• Assist in managing reservations through various platforms as needed.

Requirements:

• Previous experience in guest services or hospitality is highly desirable.
• Strong phone etiquette skills to effectively communicate with guests over the phone.
• Bilingual abilities are a plus, enhancing communication with diverse guests.
• Excellent interpersonal skills and a customer-oriented mindset.
• Ability to work flexible hours, including weekends and holidays as required.
• Proficiency in using computer systems

Skills:

• Proven customer service
• Problem solving
• Familiarity with office machines (computer, telephone, printer, fax).
• Strong communication and people skills
• Team player

Join us in delivering outstanding service to our guests while fostering a positive work environment!

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee discount
• Paid time off

Ability to Commute:

• Commack, NY 11725 (Required)

Ability to Relocate:

• Commack, NY 11725: Relocate before starting work (Preferred)

Work Location: In person