Guest Service Ambassador

We are seeking a friendly, professional, and energetic Guest Service Ambassador to join our team at one of Qatar’s leading theme parks/hospitality destinations. As the first point of contact for guests, you will play a vital role in delivering an outstanding guest experience through warm welcomes, efficient service, and knowledgeable support.

Key Responsibilities:

• Greet all guests warmly and professionally upon arrival
• Provide accurate information about park attractions, schedules, services, and amenities
• Assist guests with directions, ticketing, reservations, and general inquiries
• Manage guest complaints or concerns with empathy and efficiency
• Collaborate with other departments (security, operations, housekeeping, F&B) to ensure guest satisfaction
• Promote park events, special offers, and loyalty programs
• Support crowd control and queue management during peak hours
• Maintain a polished, professional appearance at all times
• Uphold health, safety, and cleanliness standards throughout guest areas
• Be a visible role model of IAAPA-level service excellence
• Conduct real-time experience audits to ensure safety & guest satisfaction
• Capture & share live guest insights to shape park strategy
• Convert service moments into premium sales (VIP tours, upgrades, dining plans, etc.

Qualifications & Skills:

• Fluency in Arabic and English is mandatory
• Minimum 2–3 years of experience in a guest-facing role (hospitality, tourism, theme parks, or customer service)
• Excellent interpersonal and communication skills
• Positive attitude with a strong commitment to guest satisfaction
• Ability to stay calm and courteous in high-pressure or fast-paced environments
• Flexible to work weekends, holidays, and in shifts as needed
• Qatar-based candidates or those with transferable visas preferred

Be the face of our brand | Elevate every guest moment | Drive premium experiences.At Leisure, we don’t just operate parks — we create unforgettable experiences. We’re pioneering a new model of hospitality that fuses world-class guest service with strategic value creation.

Job Type: Full-time

Pay: QAR4,050.00 per month

Application Question(s):

• Are you available to join immediately if selected for this position

Experience:

• Guest service / Customer support / Client relations: 1 year (Required)

Language:

• Arabic and English Fluently and professionaly (Required)