Guest Service Associate

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

• Handle customer complaints as necessary
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Bookkeeping: keep accurate records of all hotel guest account information
• Connect with the housekeeping department to ensure guest accommodations are ready
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Must have graduated high school, received a GED or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations