Reception / Front of House – Customer Service

Job Title: Reception / Front of House – Customer Service x 3/4

Location: Taif, KSA
Employment Type: Full-Time

Job Overview
We’re looking for a friendly, organized, and customer-focused Reception / Front of House Team Member to be the welcoming face of our trampoline park. This role is all about first impressions—greeting guests with energy, managing bookings and check-ins, and ensuring every visitor starts (and ends) their experience on a high note.

Key Responsibilities

• Welcome guests and provide a warm, positive first impression
• Manage check-ins, waivers, bookings, and payments
• Answer phone calls, emails, and in-person enquiries
• Assist with party bookings, group visits, and retail sales
• Handle customer questions, feedback, and basic issue resolution
• Maintain a clean, organized, and professional front desk area
• Communicate effectively with floor and management teams

Job Requirements

• Previous customer service or reception experience preferred
• Comfortable handling cash, card payments, and booking systems
• Ability to work flexible hours, including evenings, weekends, and holidays
• Confident, professional, and friendly manner
• High school diploma or equivalent

Required Skills

• Excellent communication and interpersonal skills
• Strong customer-service mindset with attention to detail
• Ability to multitask in a fast-paced environment
• Basic computer and POS system skills
• Reliable, punctual, and well-presented

Why Join Us?

• Fun, lively workplace with a positive team culture
• Guest-facing role with variety and interaction
• Opportunities to grow within the business

Job Types: Full-time, Permanent