Tamheer - Customer Care ( General Complaint )

Job Description

• Handle customer complaints received through official email channels.
• Review complaint details and ensure accurate understanding of the issue.
• Investigate cases by coordinating with relevant internal departments.
• Provide clear, professional, and policy-compliant responses to customers.
• Follow up on open complaints until resolution.
• Document complaint details and actions taken in the system.
• Escalate complex or sensitive cases according to escalation procedures.
• Contribute feedback to improve complaint handling processes.
  
  

Skills

• Strong written communication skills in Arabic and English.
• Ability to manage sensitive or escalated cases professionally.
• Critical thinking and problem-analysis skills.
• Attention to detail and accuracy in documentation.
• Ability to work under deadlines and service level targets.
• Professional tone and conflict-handling skills.
• Familiarity with customer service systems or willingness to learn
  
  

Education

Business Administration , Communications, Public Relations , Law , MIS