Guest Service Executive - Front Office - Zabeel House the Greens by Jumeirah

Guest Service Executive - Front Office - Zabeel House the Greens by Jumeirah

United Arab Emirates

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Job Description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Our lifestyle brand, Zabeel House takes inspiration from our roots - Dubai. Much like the city where it was created, we too like to push the boundaries to create innovative hotel stays. We are curators of 'what is good,' and build experiences that people want to share.

Limitless curiosity is our commitment to engage the guest in the local neighbourhood through sharing our knowledge of the area with guests to inspire them to explore. Inventiveness is our commitment to engage with guests with open minds, with ingenuity, with fresh creativity and always thinking outside the box. Honesty reflects our commitment to always be genuine towards our guests; to have conversations, not interactions. Freedom relates to Zabeel House design and ambiance - we created a brand that is high on design but low on complexity and our design - led spaces are crafted to allow our guests to have the freedom to be who they want to be and stay how they want to stay. Finally, Belonging reflects how we want our guests to feel - guests who want to live like a local - even if just for a day.

Our property, Jumeirah Zabeel House, The Greens, offers its guests 210 rooms and suites, and a coworkspace with meeting rooms. For those inclined toward wellness, a cutting-edge fitness centre awaits, while the rooftop boasts a pool area for leisure and relaxation. Elevating the culinary experience, a diverse collection of restaurant outlets awaits exploration, including a multi award-winning vibrant Pan-Asian restaurant.

About the job:

An opportunity has arisen for a Guest Service Executive to join Front Office in Zabeel House the Greens by Jumeirah. The main duties and responsibilities of this role:

• Supervise and mentor the guest services team, providing training, support, and performance feedback to ensure high standards of service.
• Oversee daily guest service operations, ensuring adherence to service standards, policies, and procedures.
• Handle escalated guest issues and complex situations with a focus on resolving problems and maintaining guest satisfaction.
• Develop and implement service standards and procedures, monitoring compliance and adjusting as needed.
• Analyze guest feedback and service metrics to identify trends and areas for improvement, implementing strategies to enhance the guest experience.
• Facilitate communication and coordination between guest services and other hotel departments to ensure seamless service delivery.

About you:

• Software competencies - Microsoft Office programs (Intermediate)
• Problem solving
• Leadership and team management skills
• 1-2 years of experience in customer service or front desk roles within the hospitality industry.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.