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Guest Service Representative
The Role
About the Role PrimeShineDXB is a premium on-site vehicle care service operating within luxury hotels and residential properties in Dubai. We are seeking well-presented and professional Guest Service Representatives to represent our brand on-site at partner hotels and residences. As a Guest Service Representative, you will be positioned in valet and drop-off areas, working closely with hotel teams to inform guests about our car wash and vehicle shine services in a polite, professional, and non-intrusive manner. You will be the face of our brand and play a key role in delivering a seamless guest experience. Key Responsibilities • Greet hotel guests and residents in a courteous and professional manner. • Inform guests about PrimeShineDXB’s on-site car wash and shine service using approved scripts and service guidelines. • Coordinate with valet and hotel staff to ensure smooth vehicle handover and service flow. • Process guest payments accurately and efficiently using a tablet-based point-of-sale system. • Collect and register vehicle information (model, color, license plate, parking number) into the system. • Maintain a calm, polished, and professional presence at all times while on duty. • Ensure all guest interactions follow company standards and hotel etiquette. • Achieve daily and monthly sales targets as set by management. • Handle guest questions and basic service inquiries in a confident and reassuring manner. • Escalate complaints or service issues to the supervisor promptly and professionally. • Ensure personal appearance, uniform, and grooming standards are always met. • Support marketing and promotional activities when required (flyers, awareness campaigns, new service launches). • Maintain confidentiality of guest and vehicle information at all times.
Requirements
Premium On-Site Car Wash for Hotels & Residences. Professional exterior car cleaning at Dubai's finest properties.
About the Role PrimeShineDXB is a premium on-site vehicle care service operating within luxury hotels and residential properties in Dubai. We are seeking well-presented and professional Guest Service Representatives to represent our brand on-site at partner hotels and residences. As a Guest Service Representative, you will be positioned in valet and drop-off areas, working closely with hotel teams to inform guests about our car wash and vehicle shine services in a polite, professional, and non-intrusive manner. You will be the face of our brand and play a key role in delivering a seamless guest experience. Key Responsibilities • Greet hotel guests and residents in a courteous and professional manner. • Inform guests about PrimeShineDXB’s on-site car wash and shine service using approved scripts and service guidelines. • Coordinate with valet and hotel staff to ensure smooth vehicle handover and service flow. • Process guest payments accurately and efficiently using a tablet-based point-of-sale system. • Collect and register vehicle information (model, color, license plate, parking number) into the system. • Maintain a calm, polished, and professional presence at all times while on duty. • Ensure all guest interactions follow company standards and hotel etiquette. • Achieve daily and monthly sales targets as set by management. • Handle guest questions and basic service inquiries in a confident and reassuring manner. • Escalate complaints or service issues to the supervisor promptly and professionally. • Ensure personal appearance, uniform, and grooming standards are always met. • Support marketing and promotional activities when required (flyers, awareness campaigns, new service launches). • Maintain confidentiality of guest and vehicle information at all times.
Requirements
- Excellent communication and interpersonal skills. • Strong customer service mindset with a polite and respectful approach. • Confidence in approaching guests in a hospitality setting. • Professional appearance and grooming standards. • Ability to work in a fast-paced luxury environment. • Basic sales or hospitality experience preferred (hotel, airline, retail, concierge, or customer service roles). • Comfortable using tablets and digital systems for payments and data entry. • Ability to work flexible shifts, including evenings, weekends, and holidays. • Positive attitude, reliability, and strong work ethic. • Fluent English required; additional languages are an advantage.
Premium On-Site Car Wash for Hotels & Residences. Professional exterior car cleaning at Dubai's finest properties.
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