Guest Service Representative

Job Overview
We are seeking an energetic and detail-oriented Front Desk Receptionist to be the welcoming face of our organization. In this vital role, you will manage front desk operations, serve as the first point of contact for visitors and callers, and support various administrative functions to ensure smooth office flow. Your positive attitude, organizational skills, and ability to multitask will help create a professional and friendly environment that reflects our commitment to excellent customer service. This paid position offers an exciting opportunity to develop your office management skills while contributing to a dynamic team.

Responsibilities

• Greet visitors warmly and professionally, ensuring they feel welcomed and attended to promptly
• Manage multi-line phone systems, directing calls efficiently and courteously while maintaining excellent phone etiquette
• Handle incoming correspondence, emails, and inquiries with clarity and professionalism
• Maintain organized filing systems, including data entry, document proofreading, and record keeping
• Support appointment scheduling and calendar management using tools like Google Workspace or Microsoft Office
• Perform clerical duties such as photocopying, faxing, mailing, and managing office supplies to keep the workspace organized and efficient
• Provide customer support by addressing inquiries accurately and promptly, ensuring a positive experience for all clients and visitors
• Support office management tasks including organizing documents, managing office supplies inventory, and maintaining a tidy reception area

Experience

• Proven experience with multi-line phone systems and excellent phone etiquette is highly desirable
• Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook), and Google Workspace (Gmail, Calendar)
• Demonstrated organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment
• Clerical experience involving filing, proofreading, and document management is beneficial
• Fosse and Marriott Knowledge is preferred but not required
• Excellent time management skills with the ability to handle multiple responsibilities simultaneously while maintaining attention to detail

Join us in creating a welcoming atmosphere where professionalism meets warmth! This role is perfect for motivated individuals eager to grow their administrative expertise while supporting a vibrant team dedicated to excellence.

Job Type: Part-time

Pay: $18.00 per hour

Work Location: In person