Guest Service Representative / Night Audit

`Responsible for providing quality guest service as it pertains to checking in/out of hotel guests. This includes but is not limited to taking hotel reservations; answering phones, sending/receiving faxes, logging into various computer programs and sending out electronic shift reports. Will be responsible for maintaining a gracious and professional manner towards guests at all times. Demand accuracy with daily accounting procedures.

SKILLS

• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum to zero supervision.
• Ability to accurately compute and manipulate mathematical calculations.
• Problem Solver: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to satisfactorily communicate in English (Speak, Read, Write) with guests, co-workers, and management to their understanding.
• Team worker: Work with the entire staff to communicate guest and hotel needs.
• Punctuality and reliable attendance.
• Honesty and Integrity.

DUTIES

• Stand and greet guests as they arrive and leave.
• Check-in and check-out hotel guests in a confident, professional, and friendly manner.
• Check for proper identification by ensuring that the credentials provided match and are in accordance with the hotel policy.
• Offer guests use of the luggage racks and inform them of breakfast times, pool and fitness room times.
• Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Review arrivals making notes of special-requests and blocking rooms as necessary for VIP and group arrivals.
• Answer all queries regarding hotel services, charges, meeting facilities, group bookings, and travel directions.
• Complete all items as listed on shift checklists.
• Ensure proper credit card procedures are followed at all times to include guest signature on registration slip.
• Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash transactions during a given shift.
• Advice guest of any messages, mail, faxes, etc. received for them.
• Accept and record wake-up call requests.
• Communicate pertinent guest information to designated departments/personnel (i.e. Special requests, amenity delivery) using shift reporting and immediate notification to proper department.
• Knowledgeable of hotel fire and emergency procedures.
• Keep the front desk as well as lobby areas clean and well organized.
• Assist with reservations calls in a professional manner.
• Legibly document maintenance needs in front desk log and submit to Manager.
• Maintain complete knowledge at all times of:
• all hotel features/services, hours of operation.
• all room types, numbers, layout, décor, appointments and location.
• all room rates, special packages and promotions.
• room availability status for any given shift.
• Resolve guest complaints or forward complaint to the proper management personnel for further attention.
• Use computer software to conduct Close of Day.
• Organize, balance and file proper close of day paperwork and notify management of any imbalances.
• Ensure parking lot and building are secure and that guests needs are handled promptly.
• Attend to noise complaints and room issues. As well as document for the next day to follow up as appropriate.

Job Type: Part-time

Benefits:

• Employee discount
• Flexible schedule
• Free parking

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Overtime

Shift availability:

• Overnight Shift (Required)
• Night Shift (Required)

Job Types: Full-time, Part-time

Pay: $16.90 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Food provided
• Free parking

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Jackson, CA 95642 (Required)

Ability to Relocate:

• Jackson, CA 95642: Relocate before starting work (Required)

Work Location: In person