Guest Service Representative/Night Auditor

Job Description

Whatever it takes! Unique Hotel LLC, is the most respected hospitality company, is seeking fun, energetic, service-oriented Guest Service Representatives to staff our hotel front desk at the Homewood Suites by Hilton: Rocky Mount N.C. The ideal candidate for this position is detail oriented and takes pride in providing a memorable experience for every guest. The Guest Service Representative position offers an opportunity to work alongside a group of professional, hard-working energetic people who are all empowered to do whatever it takes to deliver an exceptional guest experience.

We are currently seeking an applicant looking to work part time (approx. 1-3 shifts per week). Exact days scheduled is based on hotel occupancy and employee availability. Desired schedule to be discussed during interview but candidate must be available to work at least 7am to 3pm. 3pm to 11pm & 11pm-7am shift Monday through Sunday & arrives 10 minutes before your shift . All employees are expected to work some weekends and holidays.

Other essential duties and responsibilities for the Guest Service Representative position include, but are not limited to, the following:

• Counting banks and communicating at beginning of shift and makes adjustments if needed
• Answering inquiries pertaining to hotel services, registration of guests,
• Creating, modifying and canceling reservations for guests as required
• Maintaining a working knowledge of rate structure and marketing programs and up-sells whenever possible
• Maintaining accurate record of room inventory at all times
• Computing bills, collecting payment, and making change for guests
• Performing incidental cleaning as needed, i.e., straightening lobby area, and removing trash, stocking market area, keeping desk area clean.
• Supporting the Hilton Mission Statement, Vision Statement, and Core Values at all times
• Doing whatever it takes to create OUTRAGEOUS GUEST SERVICE!
• Qualifications
• An upbeat, positive, and friendly attitude
• Responsibility and a willingness to help the team
• The ability to work and grow as a team player
• Personal accountability for achieving established guest service standards
• Personal accountability for exceeding every guest’s expectations
• Treating the hotel as if it was your own
• Assisting in providing a safe, healthy environment for all guests and fellow associates
• Commitment to ensuring that your daily actions reflect Unique Hotel LLC Values
• Previous hotel front desk experience is preferred, but not required.

Additional Information

Uniform will be required as it is Mandatory. Wage rate based on previous work experience.

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Job Type: Part-time

Work Location: In person