Guest Services Agent - Hotel PM Shifts - 3P-11P

Are you a hospitality enthusiast with a passion for providing exceptional customer service? Best Western Plus Grant Creek Inn in Missoula, MT, is looking for a Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm welcome and a seamless check-in experience. Your friendly demeanor and attention to detail will create a positive impression that sets the tone for a memorable stay.

Join us in delivering outstanding service and creating a welcoming atmosphere for travelers visiting beautiful Missoula! You can also gain an extra $1 per hour every shift if you arrive on time and work your entire scheduled shift! Health Insurance is available after 60 days of working 30 hours a week. The schedule will be discussed during the interview. Apply today and be a key player in our guests' experience!

$15 hourly

Tasks:

• Registering Guests.
• Assigning rooms.
• Taking payments.
• Accommodating special requests.
• Ensuring the Guests have a pleasant stay and smooth check-in/check-out.
• Maintains an inventory of vacancies, reservations, and room assignments.
• Possesses a solid knowledge of the property management system.
• Make same-day and future guest reservations. Understand and follow cancellation procedures.
• Answer multi-line telephone with approved greetings and direct appropriately.
• Familiarity with room types, hotel information, and possessing sales skills to sell accordingly.
• Resolves guests’ complaints in a prompt and courteous manner.
• Ensures customer privacy is protected.
• Document incidents and relevant shift information with details and appropriately.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.

• Experience in Customer Service or the Hospitality Industry.
• Availability to work nights and weekends.
• Basic computer skills/computer proficiency.
• Strong Interpersonal Communication skills.
• Strong Customer Service/Hospitality skills.

Best Western Plus Grant Creek Inn is a family-friendly hotel located in Missoula, Montana. Guestrooms feature flat-screen TVs with cable channels and streaming capability, as well as complimentary Wi-Fi. Tea and coffee-making facilities, refrigerators, and microwaves are also provided. This smoke-free hotel boasts an indoor pool, hot tub, sauna, steam room, and fitness center. Wi-Fi is free in public areas, and self-parking is also provided without charge. Airport transportation can be arranged as well. A complimentary buffet breakfast is served every morning, including fresh fruit, eggs, pastries, pancakes, and hot drinks.