Guest Services Agent (Residences)

Extends a Warm FIVE-Styled welcome to all Guests, displaying Genuine Appreciation and addressing their service needs with Exceptional Care and Attention.

Meticulously Answers and Documents Guest Requests, enquiries, and concerns via multiple communication channels, ensuring Accurate and Timely responses.

Operates the telephone Switchboard Efficiently, managing wake-up calls and directing incoming calls to the appropriate Departments with Top-Notch Precision.

Records and relays messages Accurately, maintaining Precise Communication records for reference and follow-up purposes, ensuring a FIVE-Star Guest Experience.

Logs Guest Requests or Issues into the computer system, coordinating with relevant Departments to ensure Swift resolutions.

Provides Guests with Comprehensive Information about FIVE s room features, amenities, and local attractions of interest. Assists Guests with Accessing the WiFi and Navigating Guest Room Entertainment Systems as needed.

Adheres to FIVE s Policies and Procedures, and Grooming Standards, always maintaining an Insta-Worthy Appearance.

Upholds the Confidentiality of Proprietary Information and always protects FIVE s company s assets.

Fosters positive Relationships with all FIVERs , contributing to a Buzzing and Energised Team Environment that supports Collaborative Efforts.

Champions Compliance with Forbes Standards and Guidelines, delivering services that Exceed Expectations.

Demonstrates the ability to Read and Verify Information Accurately in various formats, accommodating guests' needs with a Professional Demeanour.

Fulfils any other reasonable FIVER duties as assigned by Supervisors, contributing to the Smooth Operation of Guest Services.