Guest Services Associate

The Miriam P. Brenner Children’s Museum has been the place for children and families to explore, play, and learn together in our community for more than 25 years! We are looking for talented and enthusiastic individuals to join our team and work to help families safely engage in hands-on fun and experience the power of play. If you have experience in informal education or hospitality or are interested in building these skills, please consider applying today.

Mission: The Miriam P. Brenner Children’s Museum (MBCM) engages children and families of all ages in fun, learning experiences which contribute to their growth and development through play, creation, outdoor exploration, and STEM experiences. MBCM is a 501(c)3 nonprofit organization.

Reports to: Guest Services Team Leader

Position Status: Non-Exempt, part-time, 10-25 hours per week

Pay Rate: $12/hour

Rotating Roles: Guest Services Associates shifts include the following three roles. Training is provided for each role.

Welcome Host/Party Host

As a Welcome Host, you are the first face our guests interact with and your personality sets the tone for all the children and families visiting the Museum. You strive to make our guests feel welcome and ready to explore whether they are coming to play, for a birthday party, or a special event! This role will keep you on your toes as you are the staff member that fields guests’ questions, makes quick decisions, and handles money through transactions.

• Joyfully greet and welcome all guests with kindness and respect
• Process cash, credit, and check payments
• Practice active listening and quick problem-solving skills over the phone
• Manage long lines with skill and grace
• Possess strong time management skills
• Communicates clearly with other staff to optimize guests’ experiences and implement safety procedures
• Provide excellent customer service from the initial greeting of party family and guests and throughout their party experience
• Answer questions accurately and with enthusiasm

Exhibit Host

Our indoor and outdoor exhibits are designed to inspire hands-on learning through play. But what is the difference between a space and an experience? You! Our exhibits team works to ensure a safe, fun learning experience for all of our guests. In this role you will be creating and exploring alongside our guests as well as helping to maintain and clean the exhibits. You are responsible for providing the highest level of customer service and frontline engagement as to maximize all guest’s enjoyment of the Museum.

Primary Job Duties for the Exhibit Host

• Be a positive, open, and engaging activator of play for visitors of all ages
• Use every visitor interaction as an opportunity for connection, learning, or inspiration
• Prop, re-prop, and re-prop again in the exhibits!
• Animal care including feeding and promoting guest interactions with a small flock of hens in the garden
• Maintain safety and cleanliness throughout the Museum’s campus by closely following sanitation procedures, quickly responding to emergent issues, and staying tuned into and engaged with positive play
• Prepare, set rooms as needed for parties, programs, lunches, meetings
• Prepare props and/or materials for exhibits, activities, programs, and events as well as support educators during scheduled programs and events
• Assist with crowd control during busy operational hours, such as weekends, holidays, and special events.
• Provide assistance to all guests by answering general questions concerning museum offerings, exhibits, and scheduled programs and activities.

Educator

This position works to deliver educational programs, field trips, fun activities, and exceptional guest experiences at the Miriam P. Brenner Children’s Museum. The ideal candidate is positive, high-energy, engaging, and thrives in a lively environment. Further, this candidate should have a strong interest in the educational focus areas of the Museum: early childhood development, food education, and STEAM.

Primary Job Duties for the Educator

• Teach indoor and outdoor field trip programs to large school groups
• Assist in hands-on classes and class series for all ages
• Lead groups of children in lessons under the guidance of a program instructor
• Initiate positive play in Museum exhibits
• Conduct lessons, activities, and structured play experiences for guests of all ages
• Maintain our classroom and exhibit spaces for tidiness and program preparation

Physical Requirements and Work Environment:

With more than 30,000 sq ft of interactive exhibits, this work requires lots of movement including working in an indoor/outdoor public facility, standing, stooping, dexterity of hands, standing or walking for longer periods of time, regularly lifting up to 25lbs, and working with cleaning products. Noise and activity levels vary at the Museum. Typical days include crowds, noise, and multi-tasking.

Minimum Qualifications

· Highschool diploma or equivalent

· Excellent communication and interpersonal skills

· Flexible problem-solving skills in a busy, multisensory environment

· Interest in working in an inclusive, community-focused environment

· Able to commit to at least 10 hours of scheduled shifts per week including weekend hours

· Public speaking

Preferred Qualifications

· Experience using a database or client management system

· Experience using a point-of-sale system

· Ability to work up to 25 hours per week

· Certified in First Aid (preferred) and willing to provide care and direction in emergency situations

· Experience in museums, cultural institutions, childcare, hospitality, or performing arts

· Work experience or academic knowledge of early childhood development and developmentally appropriate practices

· Conversational fluency in more than 1 language.

To apply, email a letter of interest and resume to Amanda Daniel at adaniel@mbcmuseum.com, or apply through indeed

Final candidates will be asked to give written permission for the Museum to conduct a criminal background check.

The Miriam P. Brenner Children’s Museum provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, including pregnancy, national origin, age (for those 40 years of age or over), physical or mental disability, or veteran status, or special disabled veteran, if otherwise qualified, in accordance with applicable federal laws.

Job Type: Part-time

Pay: $12.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person