Guest Services Representative

The Bluff Hotel Savannah Historic-A Hilton Tapestry Collection Hotel is looking for a Guest Services Representative to join our wonderful team! HILTON EXPERIENCE STRONGLY DESIRED!

***FREE ONSITE PARKING FOR STAFF MEMBERS***

SUMMARY:

Our Guest Services Representative is often the first person to interact with guests, providing exceptional customer service. As the friendly face of The Bluff Hotel, the Guest Services Representative has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed.

A Day in the Life:

• Provide exceptional customer service
• You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
• You will maintain positive guest relations at all times.
• You will resolve guest complaints and ensure guest satisfaction.
• You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
• You will process all guest check-ins, and verify registration information with the guest.
• You will handle overbooked or 'walked' guests.
• You will accept and record wake-up call requests.
• You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• You will resolve discrepancies on the room status report with housekeeping.

Requirements

• Previous experience working as a front desk agent or in a similar role
• A high school diploma or equivalent vocational training certificate
• Experience working at a hotel establishment (highly desired)
• Flexible work schedule
• Proficiency with computers (Hilton PEP Experience Highly Preferred)
• Basic math skills
• The ability to provide excellent customer service and maintain a professional demeanor at all times
• The ability to input and access information in the property management system and/or points-of-sale system
• Great verbal and written communication skills
• The ability to create a fun and supportive working environment

MUST HAVE WEEKEND AVAILABILITY

MUST BE ABLE TO PASS A BACKGROUND CHECK

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Savannah, GA 31401: Relocate before starting work (Required)

Work Location: In person