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Guest Services Representative
Overview:
Join Country Walkers and VBT Bicycling Vacations; an award winning, Vermont based, active travel company and be part of our high performing, international team. We offer deluxe, small-group bicycling and hiking tours worldwide at a variety of levels and paces. Positively impacting people's lives through active travel experiences is what we’re all about! We're adding a Guest Services professional to our team.
Responsibilities:
The Guest Service Agent is responsible for servicing existing guest inquiries and accounts. This position is responsible for all administrative duties related to the maintenance of accounts. This includes:
- Provide quality assistance to guests needing information regarding current reservations, including payments, air assistance, general information, problem solving
- Run call center reports for internal quality checks, including: cancelled reservations, deposit pending, waitlist status and corresponding fast tracks, share requestors
- Communicate with guests as needed about issues that arise, including: last minute tour changes and notifications, guest injury follow up, guest compensation, moves and changes
- Support all members of the guest service team, such as answering queue calls when necessary.
The successful candidate will have:
- 3-5 years of customer service experience, preferably in a call center environment.
- Travel industry experience a plus.
- College degree preferred.
- Strong time management and organization skills.
- A team player with the ability to manage up and across the organization.
- Exemplary verbal and written communication skills and recognition of the importance of top-notch customer service customer service
- Exceptional technical skills; computer operations, systems navigation, data entry required
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