Guest Services Representative

Job Summary
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team in providing exceptional hospitality experiences for our guests. The ideal candidate will possess strong customer service skills and a passion for the hospitality industry. As a Guest Service Agent, you will be the first point of contact for guests, ensuring their needs are met and providing information about our hotel and resort services.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures.
• Provide information about hotel amenities, services, and local attractions.
• Handle guest inquiries, requests, and complaints in a professional manner.
• Maintain accurate records of guest information and reservations.
• Assist with night audit duties as required, ensuring all transactions are processed accurately.
• Collaborate with other departments to enhance the guest experience.
• Uphold high standards of phone etiquette when handling incoming calls.
• Support the overall operations of the hotel by performing additional tasks as needed.
• Comply with all Marriott Brand Standards, including but not limited to all check-in policies, service recovery, rewards enrollments, mobile key, GXP, and all other Brand initiatives.
• Assist in breakfast.
• Ability to clean rooms if needed.
• Maintain front desk, lobby, and coffee bar cleanliness.
• Effectively complete the daily checklist and communicate with management and the necessary department about any reported issues.

Requirements

• Previous experience in customer service or hospitality is preferred.
• Strong communication skills with an emphasis on phone etiquette.
• Multilingual or bilingual abilities are a plus, enhancing guest interactions.
• Familiarity with hotel management systems is advantageous.
• Ability to work flexible hours, including nights and weekends.
• A positive attitude and a commitment to providing excellent guest services.
• Knowledge of local attractions and events to assist guests effectively.

Join our team as a Guest Service Agent and contribute to creating memorable experiences for our guests in a dynamic hotel environment!

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Employee discount
• Paid time off

Experience:

• Front desk: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Surprise, AZ 85388 (Required)

Ability to Relocate:

• Surprise, AZ 85388: Relocate before starting work (Required)

Work Location: In person