Guest Services Representative/Receptionist (Palmer)

Ignite Your Career on the Frontline of Patient Care at Imaging Associates!

We're searching for an energetic full-time Guest Services Representative to dive into our high-octane, fast-paced front desk—mastering reception, scheduling, and creating unforgettable first impressions. At Imaging Associates, we fuse state-of-the-art imaging technology with unbeatable customer service, always putting our patients' health and well-being first.

If you're a champion of excellence with a magnetic, positive vibe and a fire for wowing customers, let's connect!

This is a full-time, 40-hour/week powerhouse role rotating between our buzzing Anchorage, Eagle River, or Palmer locations. Enjoy flexible 8-hour or 10-hour shifts for the ultimate work-life harmony. You'll conquer patient scheduling, registration, co-pay/deductible collection, and incoming calls with finesse.

Fuel your success with performance bonuses: Earn $1,000–$1,500 at 6 months and $2,000–$3,000 at 12 months—the sky's the limit based on your impact!

Willing to train the perfect fit! Ready to shine? Let's talk!

Qualifications:

• 1+ years experience in a specialty medical practice preferred.
• Knowledge of medical terminology preferred.
• Experience with medical pre-authorizations preferred.
• Experience with multi-line telephone system, personal computers, and other common office equipment required.
• Working weekends, rotations to our other locations in Anchorage and Eagle River, and regular attendance are absolute requirements of this position.
• Must be able to read, write and speak English.

Job duties include:

• Patient Scheduling: Accurately schedules all diagnostic procedures performed at the group practice. Explains pre-exam requirements and procedures.
• Patient Registration: Accurately registers patients calling to schedule diagnostic procedures at the practice. Must be able to perform essential functions of registration.
• Communications: Answers all incoming calls with a smile. Answers questions, refers calls to proper person or take messages.
• Customer Service/Reception: Greets patients with a smile and treats each with respect and compassion. Demonstrates excellent customer service skills in all interactions with physicians, patients and practice personnel. Must be able to perform reception functions.

This is a full time, non-exempt position and is benefit eligible. Generous benefits include: medical, HSA, dental, life and vision insurances, PTO, paid holidays and 401k with Company Match.

Please provide a cover letter and resume for consideration.