Guided Services Generalist

Details

Open Date 04/06/2026

Requisition Number PRN44642B

Job Title Library Services Coordinator

Working Title Guided Services Generalist

Career Progression Track E

Track Level

FLSA Code Administrative

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Position 1: Monday-Friday, 8am-5pm

Position 2: Monday-Friday, 12pm-9pm

VP Area Academic Affairs

Department 00790 - Marriott Library - Operations

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $53,000 - $57,000

Close Date 05/22/2026

Priority Review Date (Note - Posting may close at any time) 04/15/2026

Job Summary

The Guided Services Generalist is a student-support professional who plays an encouraging, empowering role in helping students navigate some of the challenges that can arise during their time at the university. Guided Services is a core element of the Student Experience Project ( SEP ), designed to reduce fragmentation, advance equity, and ensure every student has a simple, supportive path to the help they need. Generalists step in when students need extra guidance offering thoughtful problem-solving, personalized support, and warm connections to the right campus resources.

Generalists partner closely with frontline library staff and campus support offices to provide deeper, more sustained assistance for students facing academic, financial, personal, or adjustment-related concerns. Through empathy, clear communication, and proactive follow‑up, Generalists help students regain confidence, feel genuinely supported, and stay connected to their goals at the University of Utah.

This position is required to work on campus full-time. Telecommuting will only be authorized for occasional/exceptional circumstances.

We seek qualified applicants who bring perspectives and experiences that will enrich and strengthen our organization and enhance our commitment to access and belonging. We welcome applications from candidates of all backgrounds, including those who may not have followed a traditional educational or professional path.

The University will not sponsor a work visa for this position.

Responsibilities

Student Support and Problem-Solving:

• Manage referrals by frontline staff, faculty, advisors, or other campus partners for students with academic or personal challenges.

• Conduct supportive conversations to understand student needs and clarify goals.

• Identify root issues and provide clear, realistic next steps using plain language.

• Empower students with information, resources, and strategies to navigate campus systems effectively.

• Model empathy, transparency, and care to reduce student anxiety or stress.

• Ensure students feel safe, heard, and respected during every interaction.

• Help reduce equity gaps by supporting students who may be unfamiliar with university systems or who encounter disproportionate barriers.

Warm Referrals and Cross-Campus Coordination:

• Coordinate handoffs to appropriate units (e.g., advising, financial aid, accessibility, basic needs, mental health, counseling, and academic departments).

• Establish warm referrals that include introductions, context, and shared expectations.

• Collaborate closely with campus partners and library leadership.

• Ensure students understand what happens next, who will contact them, and typical timelines.

Proactive Follow-Up and Continuing Support:

• Track student progress and provide timely follow-up to ensure concerns are resolved.

• Re-engage students who may be at risk of disengaging or becoming disconnected.

• Document cases in accordance with university guidelines while maintaining privacy and confidentiality.

Service Alignment and Continuous Improvement:

• Consult with frontline library staff to ensure smooth handoffs for referred cases.

• Identify recurring student issues or systemic barriers and share insights with the Manager of Guided Services.

• Contribute to process improvement, resource guides, and knowledge bases.

• Participate in training, case review meetings, and cross-campus collaboration efforts.

Minimum Qualifications

Requires Bachelor’s degree in related field and 3-5 years of progressively more responsible experience with coordinating experience in a library, cultural heritage institution, or similar setting, or equivalency (one year of education can be substituted for two years of related work experience). Directly related experience working with the types of technologies, collections, and resources used in the specified area of library service preferred.

Preferences

Prior experience working across departments or teams and establishing formal process between them. Demonstrated ability to communicate clearly and effectively while contributing to collaborative partnerships within a network of campus service providers.

The duties, qualifications, and preferences listed in this posting are intended to give applicants an understanding of the role we are seeking to fill and the types of skills, experience, and education that may have prepared someone to be effective in this role. We do not expect any candidate to be a perfect match for this list or to perform all of the duties with equal proficiency on day one. In your resume and cover letter, please highlight the most relevant qualifications you would bring to this position based on the posting, and tell us how your background, perspective, and experience will help us fulfill our mission and meet our goals.

Type Benefited Staff

Special Instructions Summary

All applications received by April 15, 2025 will receive full consideration.

This is a local recruitment. Out of area candidates will be responsible for travel costs for final in-person interviews and for moving costs, if selected. The candidate will also need to be available to travel to Salt Lake City within 5-7 days of notice for final in-person interviews.

Required documents to upload:

• Resume

• List of 3 Professional References

Optional documents to upload:

• Cover Letter

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page .

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.