Gym receptionist

A gym receptionist is responsible for managing the front desk, greeting members, handling administrative tasks, and being the first point of contact for inquiries about gym services. Key duties include checking in members, processing payments and new memberships, answering phone calls and emails, maintaining a clean reception area, and assisting with class and personal training scheduling. They must have excellent communication and customer service skills to ensure a positive experience for members.

Key responsibilities

• Greet members and visitors, handle check-ins, and provide information on gym services, classes, and programs.
• Answer phone calls and emails, schedule appointments, and maintain member records and databases.
• Process new memberships, renewals, and payments, and handle cash and card transactions accurately.
• Ensure the reception area is clean, organized, and welcoming, and keep necessary supplies stocked.
• Monitor gym access, verify memberships, and enforce gym policies and rules to ensure a safe environment.
• Collaborate with other gym staff and the manager to resolve member concerns and support daily operations.

Required skills

• Customer service: Strong communication and interpersonal skills to provide a friendly and professional experience.
• Organization: Ability to multitask, prioritize tasks, and stay organized in a fast-paced environment.
• Technical proficiency: Computer literacy for managing member accounts, scheduling software, and processing payments.
• Problem-solving: Ability to professionally address and resolve member issues and complaints.

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month