Hard Services Consultant

Key Responsibilities

Technical & Advisory

• Provide consultancy support for hard FM services, including MEP (Mechanical, Electrical, and Plumbing), HVAC, BMS, fire & life safety systems

• I should have in-depth knowledge of STP banks with capacities of over 10M3 in an hour

•Conduct condition surveys, asset audits, and compliance assessments across facilities.

• Develop asset registers, planned preventative maintenance (PPM) schedules, and lifecycle replacement plans.

• Advise clients on statutory compliance, including health & safety, building regulations, and local authority requirements.

Service Delivery & Performance checks and evaluation

• Support the procurement, mobilization, and management of hard FM service providers.

• Review contractor performance against SLAs, KPIs, and contractual obligations.
• Review the productivity of operatives and labor to ensure efficient working. Minimize client and customer complaints aiming to achieve 100% client and customer satisfaction in providing a quality service completing all jobs first time and as the SLA
• The regular monitoring and reporting of service delivery.
• Attend Client / progress meetings align the service providers
• Achieve the Service Level Agreement performance as required to avoid penalties and deliver a first class service.
• The implementation of the project safety plan, company safety policies & procedures and ensure continuing compliance.
• Ensuring all activities are undertaken safely, in accordance with company’s policies and procedures and a culture of health and safety is encouraged.
• The monitoring the safety performance of the site through periodical review meetings.
• Rectification of any unsafe conditions noticed during inspections.
• Ensuring that all employees, subcontractors and third parties (resident or visiting) comply with the company safety policy and the local safety regulations.
• Investigate and action accidents, incidents and non-compliance.

•Identify risks, inefficiencies, and opportunities for cost savings and service improvement.

•Support CAFM and asset management system implementation and optimization.

Compliance & Risk Management

•Ensure compliance with statutory and regulatory requirements (e.g. electrical safety, gas safety, fire safety, pressure systems).

•Support risk assessments, method statements (RAMS), and permit-to-work systems.

•Provide technical input for business continuity and critical systems resilience planning.

Strategic & Commercial

•Support budgeting, forecasting, and cost planning for hard services.

•Prepare technical specifications, tender documentation, and evaluation reports.

•Provide lifecycle costing, whole-life cost analysis, and capital expenditure (CAPEX) planning.

•Contribute to sustainability, energy efficiency, and carbon reduction initiatives.

Stakeholder Management

•Act as a technical point of contact for clients, consultants, contractors, and internal teams.

•Present findings, reports, and recommendations to senior stakeholders.

•Support client relationship management and new business opportunities.

Key Skills & Competencies

•Strong technical knowledge of hard FM disciplines (MEP, HVAC, building services for the specific site exhaustive primary utilities in-depth knowledge in terms of STP station working and trouble shooting is required

Specific knowledge for the Captive power plants with Generators banks operations and maintenance

•Sound understanding of statutory compliance and FM best practice.

•Analytical and problem-solving skills with attention to detail.

•Excellent written and verbal communication skills.

•Ability to manage multiple projects and priorities.

•Commercial awareness and cost-control mindset.

Qualifications & Experience

•Degree or equivalent qualification in Engineering, Building Services, Facilities Management, or a related field.

•Minimum 15-18 years’ experience in hard facilities management or technical consultancy.

•Professional membership or working towards membership (e.g. IWFM, CIBSE, IET, RICS) is desirable.

•Knowledge of CAFM, CMMS, and asset management systems.

•Relevant certifications (e.g. IOSH, NEBOSH, AP/CP roles) advantageous.