Hardware and Voice Communications Technician

Richards, Layton & Finger, Delaware’s largest law firm, seeks a detail-oriented Hardware and Voice Communications Technician to join the Information Technology team in Wilmington, DE. This role reports to the Hardware Support Supervisor. This position is responsible for deployment and maintenance of the Firm’s hardware, laptop, and telecommunications related equipment. Also involved in assisting with maintenance and day-to-day administration of the Firm’s telephone system. This role is an essential role and the hours are 9:00am – 5:30pm.

Requirements:

• Install and maintain computer hardware and related equipment, including laptops, mobile devices, hardware upgrades, etc.;
• Install computer software as requested, including operating systems and applications;
• Investigate and troubleshoot computer hardware problems, seek outside assistance from service representatives and other technical support persons when necessary and follow-up on service calls placed;
• Assist with performing routine telephone programming, maintenance, and day-to-day administration of the firm's telephone system, including troubleshooting problems, placing service calls, and following up with telephone service personnel.
• Work with building contractors and equipment vendors to coordinate installation of new equipment, wiring, etc.;
• Maintain the computer equipment inventory database and verify the location of the equipment;
• Maintain databases for user workstations and service calls;
• Assist with setting up conference rooms and litigation workrooms;
• Assist with relocating computers, phones and other office equipment in connection with intraoffice moves, new employees, etc.;
• Assist with the evaluation and testing of new technology and the implementation of new systems;
• Participation in the after-hours on call rotation; and
• Provide software technical support to users; and
• Perform other duties as assigned.

Qualifications:

• High school diploma plus a minimum 3 years relevant experience with computer technology.
• Microsoft Windows experience required.
• Law firm experience preferred. Webex Calling experience helpful.
• Ability to learn new hardware and software;
• Excellent interpersonal and organizational skills;
• Good writing skills;
• Ability to deal with interruptions and multiple pressures; and
• Willingness to be flexible in work routine and work overtime as needed.
• Ability to assist the Hardware Support Supervisor;
• Ability to effectively communicate information regarding hardware and software functions to others;
• Timely problem solving with regard to malfunctions of computer hardware, telephones and related equipment;
• Ability to achieve beneficial results from maintaining computer hardware and related equipment, and in working with other members of the Firm’s technical staff;
• Ability to lift 25 lbs.

For immediate consideration, please submit your cover letter and resume to: Admincareers@rlf.com

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• Computer hardware: 3 years (Required)
• Microsoft Office: 3 years (Required)

Work Location: In person