Hardware Engineer

Provide First-Level Technical Support

• Act as the initial point of contact for end-users experiencing hardware, software, or network issues.
• Troubleshoot and resolve technical problems in a timely and professional manner, escalating complex issues when necessary.

Install, Configure, and Maintain IT Equipment

• Assist in the setup, configuration, and deployment of desktops, laptops, printers, and other peripherals.
• Install and update software applications and system tools to ensure compatibility and security.

Monitor and Maintain IT Systems

• Support the daily operation of network systems, ensuring stable and secure connectivity.
• Perform routine maintenance to identify and resolve performance bottlenecks or potential failures.

User Account and Access Management

• Assist in creating and managing user accounts, email setups, and access rights based on organizational policies.

Support IT Asset Management

• Track and update inventory of IT hardware and software assets.
• Ensure proper documentation, tagging, and movement of IT equipment.

Assist in Network and Server Maintenance

• Collaborate with network and system administrators to maintain server health and troubleshoot connectivity issues.
• Support basic backup and recovery procedures.

Ensure IT Security Compliance

• Follow IT security policies during support operations, including password protection, software licensing, and antivirus updates.
• Report any suspected security incidents or breaches.

Maintain Technical Documentation

• Document troubleshooting steps, solutions, system configurations, and FAQs to support knowledge sharing.

Support IT Projects and Upgrades

• Participate in system upgrades, hardware rollouts, and software implementation projects.
• Assist in testing new tools or technologies as part of ongoing IT improvement efforts.

Deliver End-User Training and Guidance

• Provide basic training to employees on IT tools, best practices, and new system functionalities.
• Support new employee onboarding by setting up workstations and providing system orientations.