Hardware Management Specialist

📢 We're Hiring | Hardware Management Specialist (Remote)

Company: Afro Egypt

Project: Telecom Egypt

Afro Egypt is currently hiring a Hardware Management Specialist to support telecom equipment management, reverse logistics, and operational coordination within the Telecom Egypt project.

Key Responsibilities

Faulty Equipment Handling & Reverse Logistics

Manage the end-to-end process for faulty telecom equipment returned from the field.
Coordinate the replacement process including verification, tracking, and follow-up with relevant stakeholders.
Ensure proper documentation and closure of faulty equipment cases.

Warehouse & Material Coordination

Coordinate with warehouse teams for equipment receipt, inspection, storage, and dispatch.
Track equipment movement between field teams, warehouses, and repair centers.
Ensure accurate inventory handling and reporting.

Stakeholder Coordination

Act as a coordination point between multiple stakeholders including:

Project Management teams
Warehouse and logistics teams
Field operations teams
Customer representatives

Ensure smooth communication and alignment across all involved parties.

Process Monitoring & Case Management

Monitor ongoing cases related to faulty equipment and ensure timely resolution.
Maintain tracking records and follow up on pending actions.
Ensure compliance with the defined operational process.

Tools & Systems Usage

Use internal operational tools for case tracking, ticket creation, and status monitoring.
Maintain accurate records and updates within the system for transparency and reporting.

Knowledge Transfer & Process Documentation

Document operational workflows and maintain clear process guidelines.
Support onboarding and training of new team members involved in the process.

Continuous Improvement & Automation Opportunities

Identify opportunities to streamline manual processes.
Support discussions related to automation of repetitive tasks and workflow optimization.

Project Support & Operational Alignment

Support ongoing activities within the Telecom Egypt project related to equipment management and operational coordination.
Ensure alignment with project timelines and operational requirements.

Requirements

Bachelor’s degree in Engineering, Telecommunications, Logistics, or a related field .
1–3 years of experience in telecom operations, hardware management, logistics coordination, or similar roles.
Hands-on experience with Nokia operational tools and systems is required.
Experience in faulty equipment handling, reverse logistics, or hardware replacement processes .
Familiarity with warehouse operations and inventory tracking .
Strong coordination and stakeholder management skills .
Good documentation, reporting, and case tracking skills .
Ability to manage multiple tasks and follow up on operational activities effectively .
Experience working on telecom projects or with telecom vendors is a plus .