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Hardware/Software Technical Support
Job Title: Hardware/Software Technical Support
Client: Commonwealth of PA - SCI Mahanoy
Job ID: 799082
Role: Onsite
Location: Schuylkill County
Closing Date: 04/06/2026
Technology Coordinator – Hardware/Software Technical Support
The Technology Coordinator serves as the primary IT support resource for SCI Mahanoy, responsible for delivering hands‑on technical assistance, systems administration, equipment maintenance, and technology operations for the institution. This role requires 5+ years of technical support experience, including call‑tracking/ticketing systems, hardware/software troubleshooting, and IT operations.
Key Responsibilities
- Provide onsite technical support for computer hardware, software, network connectivity, and automation systems.
- Perform systems administration: configure systems per DOC/OA standards, manage user accounts, maintain network resources, and conduct system audits.
- Install, upgrade, and maintain computer and network equipment, including internal components, cabling, software packages, and in‑house applications.
- Troubleshoot automation issues, perform diagnostics, evaluate malfunctioning equipment, and coordinate vendor maintenance.
- Restore data, maintain problem logs, document findings, and manage support tickets.
- Serve as Facility Administrator for the GTL Tablet/Kiosk System (resetting PINs, unlocking tablets, managing RMAs, reporting issues).
- Maintain and track IT assets, conduct annual inventory, manage equipment retention/destruction in ServiceNow, and ensure proper tagging and documentation.
- Provide user support, answer technical questions, train staff, and identify training needs.
- Serve as liaison between facility staff, MIS Bureau, Business Manager, and IT teams; prepare reports and maintain compliance with DOC/OA policies.
- Develop software applications and improved automated processes; perform systems analysis and create implementation plans.
- Manage IT‑related equipment procurement, research vendors, submit acquisition requests, and track incoming orders.
- Deliver support to SCI Frackville, Allentown, and Reading PBPPs as needed.
- Perform additional technical duties and special assignments as required.
Requirements
- 5+ years technical support experience (hardware, software, ticketing systems, call tracking).
- Ability to work fully onsite at SCI Mahanoy (301 Morea Rd, Frackville, PA).
- Experience with computer systems, networking, diagnostics, and systems administration.
- Strong documentation, troubleshooting, and user‑support capabilities.
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