HC Operations Manager

Line of Service

Internal Firm Services

Industry/Sector

Business Services

Specialism

Business Operations

Management Level

Manager

Job Description & Summary

The Human Capital Operations Manager is responsible for overseeing and optimizing the day-to-day HR operations across multiple regions. This role ensures consistent execution of HR processes, compliance with company policies and labor laws, and delivery of efficient, high-quality HR services. The position manages a team of six Associates to support organizational goals related to employee life cycle management, data accuracy, and service excellence.

Key Responsibilities

1. HR Operations Management

• Oversee end-to-end HR operations across three regions, ensuring standardized processes and compliance with policies.
• Manage HR administration, including employee records, contracts, benefits, payroll coordination, and HR systems.
• Ensure timely and accurate execution of employee onboarding, offboarding, transfers, and status changes.
• Monitor and improve HR operational KPIs (e.g., turnaround time, accuracy, employee satisfaction).

2. Team Leadership & Development

• Lead, coach, and develop a team of six HR associates across different regions.
• Foster a collaborative and service-oriented culture within the HR operations team.
• Conduct regular performance reviews and identify team development needs.

3. Process Improvement & Standardization

• Drive continuous improvement initiatives to enhance HR service delivery and process efficiency.
• Support implementing automation or digitalization opportunities in HR operations.
• Maintain and update standard operating procedures (SOPs) ensuring it is followed across regions.

4. Compliance & Governance

• Ensure HR practices comply with local labor laws, company policies, and regulatory requirements.
• Support internal and external audits and maintain proper documentation for all HR processes.
• Mitigate risks related to data privacy, employee records, and HR transactions.

5. HR Systems & Reporting

• Oversee the accuracy and integrity of HR data in the HRIS.
• Working with relevant stakeholders to enhance system functionality and user experience.

Qualifications & Experience

• Education: Bachelor’s degree in human resources, Business Administration, or a related field.
• Experience: Minimum of 6 – 8 years of HR experience, with at least 2 years in HR operations management.
• Regional Experience: Proven experience managing HR operations across multiple regions or branches.

Skills & Competencies:

• Strong interpersonal and people management skills.
• In-depth knowledge of labor laws and HR policies.
• Excellent problem-solving, and communication skills.
• Experience with HRIS systems (e.g., SAP, Oracle, Workday).
• Strong project management and process improvement capabilities.

Key Success Indicators

• Consistent HR service delivery across regions.
• Improved HR operational efficiency and accuracy.
• High employee and stakeholder satisfaction.
• Compliance with audit and legal requirements.
• Development and engagement of the HR operations team.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Creativity, Data Quality, Documentation Administration, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services {+ 16 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date