Job Title

• Title: Sales Support Administrator
• Department: Higher Education – Sales
• Location: Noida, India

About the Role

Introduction – the ‘why’

This is an exciting opportunity to join a mission-driven academic publishing organization that values innovation and collaboration. As part of our Higher Education team, you’ll play a key role in supporting our digital publishing strategy and ensuring seamless engagement with academics and institutions worldwide. This role offers exposure to global markets, cutting-edge digital tools, and a supportive team culture that encourages professional growth and cross-functional collaboration.

Opportunity – the ‘what’

On a day-to-day basis, you will:

• Manage inbound queries from academics and institutions globally.
• Accurately record and process data in Salesforce, including creating contact records and handling digital inspection copy requests.
• Provide digital demo access and free samples to academic contacts.
• Maintain Salesforce data accuracy across the sales team.
• Manage general enquiry inboxes for multiple regions (US, Canada, UK, EMEA) and direct queries appropriately.
• Generate and distribute regular sales reports using CRM, Excel, and BI platforms.

Your work will directly impact the efficiency of the sales team and contribute to the success of our global Higher Education strategy.

About You

Essential Criteria

• Strong organizational and time-management skills.
• Ability to work independently and as part of a cross-functional team.
• Experience in sales administration, publishing operations, or customer service (preferably in Higher Education or academic publishing).
• Excellent communication skills and attention to detail.

Desirable Criteria

• Proficiency in Excel and CRM systems.
• Familiarity with ebook platforms and metadata.

Queries

Please contact aarti.rana@oup.com with any queries relating to this role.

Salary

Dependent on skills and experience.