Head Barista

JOB PURPOSE

The Head Barista oversees daily front-of-house and floor activities to ensure efficient and effective operations, maintaining the highest standards of customer service.

RESPONSIBILITIES

• Respond to customer inquiries, complaints, and incidents in a positive manner to ensure customer satisfaction
• .Control the end-of-month inventory and ensure replenishment accordingly.
• Research studies and suggest new ideas for the beverage menu that could contribute to meeting or exceeding set targets.
• Monitor stock and product expiration dates, processing daily supply orders from suppliers based on senior management approval.
• Prepare and serve the full range of beverages sold in the unit, monitor orderliness, tidiness, maintain eye-appealing displays, and ensure smooth operations.
• Implement a range of mandatory work procedures to ensure adherence to hygiene and safety standards.
• Offer operational support by verifying logbook notes applied by barista staff using established systems and protocols.
• Ensure the delivery of events by communicating them to the team and preparing needed items accordingly.
• Train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.