Head Barista

Guest Experience

• Act as a brand ambassador, engaging with guests and demonstrating expert knowledge of coffee origins, blends, and preparation methods.
• Proactively handle guest feedback and resolve service issues with professionalism and discretion.
• Collaborate with the Food & Beverage team to elevate the overall guest journey.
• Operations
• Oversee daily coffee and beverage operations, ensuring the highest standards of quality, presentation, and service.
• Develop and maintain specialty coffee menus, including seasonal and signature offerings aligned with the hotel’s luxury positioning.
• Ensure proper calibration, maintenance, and cleanliness of all coffee equipment.
• Maintain consistency in recipes, brewing methods, and service execution across all shifts.
• Uphold all health, safety, and hygiene standards in compliance with local regulations and IHG policies.
  
  

Quality & Standards

• Lead, train, and inspire the barista team to deliver personalized, memorable guest experiences.
• Conduct regular training on coffee knowledge, brewing techniques, service etiquette, and upselling.
• Schedule staff efficiently based on business levels and operational needs.
• Provide performance feedback, coaching, and support team development and retention.
  
  

Collaboration & Communication

• Work closely with Culinary, Pastry, and F&B leadership to create cohesive pairings and experiences.
• Stay current with global coffee trends and introduce innovative concepts suitable for a luxury hotel environment.
  
  

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.