As Head Cashier for the store you will need an eye for detail as you'll be managing all of the cashiers and registers in the store across all service points and all concepts. You will need to be fast on your feet as you move quickly between registers to assist with customer needs and aid other cashiers as necessary. You will also train all new cashiers on registers and ensure they meet the store customer service standards. You must know all store policies regarding coupons, discounts and payment methods. You will play a key role in Landmark's success which is based on the power of our people who thrive on challenges and growth, passion and compassion, intelligent risks and responsible decisions. بصفتك رئيس أمين الصندوق للمتجر ، ستحتاج إلى الاهتمام بالتفاصيل حيث ستدير جميع الصرافين والسجلات في المتجر عبر جميع نقاط الخدمة وجميع المفاهيم. ستحتاج إلى أن تكون سريعا على قدميك أثناء تنقلك بسرعة بين السجلات للمساعدة في تلبية احتياجات العملاء ومساعدة الصرافين الآخرين حسب الضرورة. ستقوم أيضا بتدريب جميع الصرافين الجدد على السجلات والتأكد من استيفائهم لمعايير خدمة عملاء المتجر. يجب أن تعرف جميع سياسات المتجر فيما يتعلق بالقسائم والخصومات وطرق الدفع. ستلعب دورا رئيسيا في نجاح لاندمارك الذي يعتمد على قوة موظفينا الذين يزدهرون على التحديات والنمو والشغف والتعاطف والمخاطر الذكية والقرارات المسؤولة.
Provide excellent customer service to all the customers at all times
- Ensuring the store delivers a personalized, friendly and efficient cashiering service
- Managing till balancing & administration activities in an efficient manner
- Helping to resolve customer complaints
- Manage queue build up at the till point
- Show initiative in dealing with problems
- Be supportive, respectful and courteous to customers and other employee
- Assisting with other sales responsibilities as required
- Ensure cashiers are fully equipped to assist with & promote Shukran membership to customers
- Ensure banking cash is tallied and deposited in bank daily
BE - COMPETENCIES
Customer Centricity – Putting the customer first and striving to consistently deliver a high quality customer service
Leadership – Positive leadership qualities to motivate and support others to achieve business, team and personal objectives
Business orientated – A commitment to do what is best to achieve business growth, overcoming obstacles and being innovative in our thinking
Develop Others - Encouraging, supporting & inspiring others to develop confidence, capability and realise their full potential
Take ownership – Plan, adapt and work with a positive attitude to overcome barriers to change and takes direct action to continually improve and grow
Teamwork & Co-operation – ensure that people work co-operatively together, sharing information, knowledge, innovation and ideas and building the sense of team
Competency Level (Relevant to Position Behaviors
Customer Centricity
- Consistently makes decisions based on customer needs
- Seeks customer feedback to investigate ways to improve customer experience
- Makes a strong positive impression on internal customers
- Actively requests feedback from internal customers and acts constructively upon both positive and negative feedback
Leadership
- Sets and communicates clear direction
- Understands in depth what motivates and encourages team members and colleagues
- Trusts staff to deliver work once delegated appropriately
- Secures necessary resources and support
Business orientated
- Actively finds ways of improving the business through innovative thinking and ideas
Develop Others
- Positively strives to recognize, reward and retain effective staff
- Delegates effectively to enable staff to develop new skills
Take ownership
- Gathers feedback, reflects on own development and takes responsibility for it
Teamwork & Co-operation
- Works effectively with others to achieve shared objectives
- Contributes to sense of team and strengthens collaboration across departments
Personality
Self motivated and enthusiastic. Has ability to motivate team. Reliable & trustworthy.
Basic Qualification /Education / Vocational Training: High School Diploma المؤهلات الأساسية \ التعليم \ التدريب المهني: شهادة الدراسة الثانوية
Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.
Founded in Kuwait in 2005. Centrepoint forms part of the Landmark Group and is home to four of the region’s most beloved, fordable and stylish brands – Splash, Shoe mart, Babyshop , and Lifestyle . Today, we cater to multiple m arkets across eight countries in the Middle East and Africa, with 142 stores occupying 6.2 million square feet of retail space. With numerous new store openings planned for the future , Centrepoint is committed to expanding our footprint while simultaneously moving towards absolute environmental sustainability.
Whether you’re looking to beautify yourself, your family or your home, Centrepoint is proud to be the one stop destination trusted by generations of value seeking customers who seek quality without compromise. Delivering as industry leading omni channel customer experience, we pride ourselves on being at the forefront of the regions retail landscape, where we continue to set industry be nchmarks with a philosophy of beauty, quality and inclusivity that gives consumers access to popular trends as well as life’s essentials in consider ed retail and online environments.