Head Catering Waitress

The Head Catering Waitress is responsible for supervising catering service staff and ensuring the smooth, professional delivery of food and beverage services at events. This role combines hands-on service with leadership duties, maintaining high standards of customer service, hygiene, and presentation while coordinating staff and liaising with event managers or clients.

Key Responsibilities

• Lead and supervise catering waitstaff during events and service periods
• Coordinate event setup, service flow, and breakdown
• Ensure high standards of food presentation, service, and cleanliness
• Brief staff before events on menus, service style, and guest requirements
• Allocate duties and manage staff performance during service
• Act as the main point of contact between catering staff, kitchen team, and event management
• Handle guest inquiries, special requests, and complaints professionally
• Monitor stock levels of service items (linen, crockery, glassware, beverages)
• Ensure compliance with food safety, hygiene, and health & safety regulations
• Train and mentor junior staff and new hires
• Assist with food and beverage service as required

Skills & Qualifications

• Proven experience as a senior waitress, supervisor, or head waitress in catering or hospitality
• Strong leadership and communication skills
• Excellent customer service and problem-solving abilities
• Ability to work under pressure in fast-paced event environments
• Good knowledge of food service standards and etiquette
• Flexible availability, including evenings, weekends, and holidays
• Food hygiene certification (preferred or required, depending on employer)

Personal Attributes

• Professional appearance and demeanor
• Organized, reliable, and detail-oriented
• Team-focused with a positive attitude
• Confident decision-make

Job Type: Full-time

Pay: AED3,500.00 - AED4,000.00 per month