Head – Digital Engineering

Job Purpose:

• Setting the strategic direction for the digital engineering unit, and ensuring alignment with the bank's broader objectives
• Driving innovation and digital transformation within the bank, with a focus on developing and maintaining cutting-edge digital products and services that enhance customer experiences and drive the bank's competitiveness in the digital era.
• Responsible for assembling and managing a high-performing team, fostering a culture of collaboration and innovation, and attracting and retaining top talent in the digital engineering space.
• Ensure seamless user experience across all banking channels

Duties and responsibilities:

• Develop and execute the digital engineering unit's strategic plan.
• Accountable for aligning digital initiatives with the bank's overall strategic objectives.
• Lead, mentor, and develop a high-performing digital engineering team.
• Foster a collaborative and innovative work culture within the unit.
• Champion a customer-centric approach through user research and feedback collection.
• Drive continuous improvement of digital services to meet customer needs.
• Development and grooming of Team Members in a way that helps the bank.
• Cross Training
• Transition planning
• Continuous improvement in performance
• Ensure all digital systems and services comply with industry standards and regulations.
• Implement and maintain robust security measures to protect sensitive financial data.
• Manage project timelines, budgets, and resources for digital initiatives.
• Implement agile methodologies for flexibility and responsiveness.
• Promote a culture of innovation within the unit, exploring new technologies and solutions.
• Identify and implement innovative solutions to enhance the bank's digital capabilities.

Qualifications:

• Bachelors/Masters Degree in Engineering/IT/Computer Applications.
• Certified ScrumMaster (CSM) or Certified Scrum Professional (CSP)
• Project Management Professional (PMP)
• Certified Product Owner (CPO)

Experience and Skills:

• Minimum 15 years’ experience in Banking Channels, payments and cards, minimum 8 years leading a team in this area.
• Proven experience in leading digital engineering teams within the financial services or related industry.
• Strong knowledge of web and mobile development, payment processing, and card technologies.
• Excellent strategic thinking and problem-solving skills.
• Strong leadership and team management abilities.
• Exceptional communication and collaboration skills.
• In-depth understanding of cybersecurity and compliance requirements.
• Familiarity with agile development methodologies.
• Proven ability to drive digital transformation and innovation.