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Head Golf Professional
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Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.
Golf Operations Management
- Oversee the reservation system, starting, monitoring, and pace of play
- Track and verify all players and guests, green fees, golf cars, club care, lockers, handicap fees, and other charges necessary, and facilitate accurate accounting and recordkeeping
- Oversee golf car fleet while ensuring proper maintenance and recordkeeping
- Develop and manage an innovative tournament program, group outings, and leagues that service all customer segments
- Oversee the operations of a well-managed practice facility
- Ensure the proper storage, safety, and cleaning of golf equipment
- Play golf with a variety of members and/or guests as time permits
- Administer the Rules of Golf and educate staff. Promote and provide Rules of Golf clinics to the membership
- Develop, maintain, update, and utilize customer database
Retail Management
- Oversee retail merchandise concession in step with the mission of the golf operation and facility
- Maintain a profitable golf merchandising operation
- Oversee development of buying plans and all golf related purchasing
- Supervise physical inventories, present a diverse and desirable array of golf equipment, apparel, accessories
- Assist in the development of necessary systems utilizing POS to safeguard inventories and cash
- Establish accurate recordkeeping policies and procedures
- Supervise and train all golf shop staff to maximize sales opportunities
- Ensure customer database includes and tracks important dates, spending, sizes, preferences
- Maintain and attractive and orderly appearance in and around the golf shop
- Conduct accurate and timely inventory counts
Golf Administration
- Recruit, hire, train, motivate, and supervise all golf department staff and maintain accurate payroll records
- Ensure evaluations and annual reviews are completed and recorded for all applicable staff
- Attend staff meetings as scheduled by management and schedule staff meetings with golf operations personnel
- Update and maintain golf shop policies and procedures and job descriptions and ensure they are adhered to and posted in the proper areas
- Maintain safety standards and safety equipment within OSHA requirements
- Assist in the publications of newsletters, informational, and promotional materials
- Oversee the administration of the golf handicap program
- Work closely with and provide guidance and consultation with all golf committees
- Attend applicable committee meetings and board, management, and staff meetings when requested
- Adhere to, enforce, and implement policies and procedures of the facility
- Setup regular written communication with supervisor to include facility, programming, staff and customer updates
Business and Financial
- Responsible for the financial and operational performance of the golf shop operations and golf services
- Ensure all financial goals and objectives are being achieved
- Assist in the development and preparation of budgets, including forecasting and review of all golf operations revenues and expenses on a daily, weekly, monthly, and annual basis
- Ensure systems controls are in place to safeguard assets, revenues, and resources
- In keeping with facility goals, utilize yield management techniques to maximize course usage
Other Facility/Departmental Responsibilities
- Work closely with all department heads to achieve the goals and objectives of the facility
- Maintain a close working relationship with the Golf Course Superintendent and provide advice on course playability and tournament set up
- Assist the Membership Sales Director in the promotion of new member leads and provide a supporting role in assisting with prospective members and orientation of new members
- Coordinate plans with the Food and Beverage Manager for food and beverage needs for all golf functions
Knowledge, Skills and Traits
- Maintain PGA of America membership in good standing in an active classification
- Actively pursue PGA membership (if a PGA Associate) in a timely manner through the PGA Associate program
- Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations
- Fundamental supervisory practices and principles
- Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees
- Strong organizational, planning and prioritization skills
- Self-motivated with desire to promote and market
- Service and customer focused attitude
- Experienced in written and oral business communications
- Remain up-to-date on customer relationship management tactics and strategies
- Utilize the resources of PGA player development programs such as Get Golf Ready, PGA Sports Academy, Tee it Forward and others
- Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, Golf Genius and Foretees
- Maintain and promote a positive professional image within the community
- Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends
- Maintain a credible golf game and remain current on teaching innovations
Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.
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