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JOB_REQUIREMENTS

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Guest Relations

  • Warmly welcome every guest with a genuine smile, eye contact, and a friendly greeting—using their name whenever possible.
  • Address guest needs in a professional, positive, and timely manner.
  • Express sincere appreciation and offer a pleasant farewell as guests depart.
  • Actively listen and respond to guest questions, concerns, and requests, ensuring issues are resolved promptly and service standards are exceeded.
  • Anticipate guest needs by observing preferences, asking the right questions, and tailoring the service experience accordingly.
  • Engage guests in friendly, informative conversations about their visit, hotel services, and local attractions.
  • Provide appropriate support to guests with disabilities, following guidelines to ensure comfort and ease.
  • Assist team members when needed to maintain smooth operations and exceptional guest service.

Communication

  • Communicate with guests and colleagues using clear, professional, and courteous language.
  • Handle phone calls with proper etiquette—answer within 3 rings, greet with warmth, use the caller’s name, transfer calls appropriately, and obtain permission before placing callers on hold.
  • Collaborate with colleagues by actively listening, sharing information effectively, and supporting a positive work environment.
  • Discuss work matters discreetly with supervisors and team members, ensuring guest-facing areas remain calm and professional.

Job Type: Full-time

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