Head Hostess

Guest Relations

• Warmly welcome every guest with a genuine smile, eye contact, and a friendly greeting—using their name whenever possible.
• Address guest needs in a professional, positive, and timely manner.
• Express sincere appreciation and offer a pleasant farewell as guests depart.
• Actively listen and respond to guest questions, concerns, and requests, ensuring issues are resolved promptly and service standards are exceeded.
• Anticipate guest needs by observing preferences, asking the right questions, and tailoring the service experience accordingly.
• Engage guests in friendly, informative conversations about their visit, hotel services, and local attractions.
• Provide appropriate support to guests with disabilities, following guidelines to ensure comfort and ease.
• Assist team members when needed to maintain smooth operations and exceptional guest service.

Communication

• Communicate with guests and colleagues using clear, professional, and courteous language.
• Handle phone calls with proper etiquette—answer within 3 rings, greet with warmth, use the caller’s name, transfer calls appropriately, and obtain permission before placing callers on hold.
• Collaborate with colleagues by actively listening, sharing information effectively, and supporting a positive work environment.
• Discuss work matters discreetly with supervisors and team members, ensuring guest-facing areas remain calm and professional.

Job Type: Full-time